Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we gladly accept returns or exchanges within 30 days of delivery. Please read our policy carefully to ensure a smooth and hassle-free return or exchange process.
Eligibility for Returns and Exchanges:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the invoice as proof of purchase.
Start your return by (emailing us at caddie@tresenogolf.com) visiting our returns portal. Please then utilize the shipping label we provide to avoid extended processing times and to receive an accurate refund.
The returned item(s) must be received by Treseño within 30 days of the date your return shipping label has been provided to you. If you have difficulty completing your return using the instructions above, contact our customer support at: caddie@tresenogolf.com
Return Shipping:
We will provide a pre-paid return shipping label that can be used to send back your returned item(s)
Refund Process:
Once we receive and inspect your returned item(s), we will process your refund within 21 business days back to your original payment method. Refunds will include the purchase price of the item(s). We do not refund shipping charges.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48-72 hours of delivery to report the issue at caddie@tresenogolf.com. We are not responsible for replacing or repairing products determined to be damaged or lost during delivery by the carrier.
Important Notes:
We reserve the right to deny a return or exchange if the item(s) do not meet our return or exchange policy criteria. Refunds for returned or exchanged items that show signs of use, wear, or damage will be issued at our sole discretion.